اکثر پوچھے گئے سوالات

عمومی سوالات

اکثر پوچھے گئے سوالات

Are you trading company or manufacturer?

We are manufacturer, we have our two factories located in Quanzhou City, at the same time, we also associate with another 5 factories in other region of China, to provide wide range of natural stone, semi-precious stone and Himalayan salt products.

What’s your advantaged products, concern on competitive price and good standard quality?

Magic Stone have three main production lines, involve various  stone gift & craft, beauty & health appliance, and garden décor items.
1. For Gifts & Crafts, our advantaged products included: Himalayan salt lamps, P ebble کیouvenir, کیtone owls, granite animal, candle Holders, marble coaster, 7 chakra healing Stone, P ocket worry stone, palm stone, etc.
2. For Beauty & Health Appliance, we have basalt Hot Massage Stone Set, marble cold stone, Jade facial Roller, semi-precious stone Guasha board, Himalayan Salt (both for Edible + hot bath).
3. For Garden Décor items, we have all range of granite water feature, marble fountains, Stone Table & bench, carved animals, bathtub and sink, stone lantern, Solar light, Pebble & Gravel.

How long is your delivery time?

Normally one container order needs around 25-35 days. Delivery time largely depends on your order quantity and the complexity of products you purchased.

For stone animals, fountain, birdbath, tables, benches, lanterns, and such garden décor items we dont make stock, production will be started when order placed. But we have large stock (2000-10000pcs per item) all year round for natural stone tools for beauty and health appliances, such as: jade facial roller, semi-precious stone Guasha board, basalt massage hot stone, Himalayan salt, salt lamps and other authentic pink salt products, quick delivery time can be ensured.

Do you accept retail order? What is the MOQ required?

Yes, we accept retail order. For garden décor items, MOQ 5- 10 pieces /sets life size /Large size stone animal, budhha, fountain, bench, table, bathtub, etc. MOQ 100~500 pieces /sets for smaller size stone anmial, gift and craft, jade facial roller, Guasha board, basalt massage hot stone. Usually MOQ is negotiable, the reason why we have to set MOQ, its mainly for considering to offer the most economical proposal for our customers. Free to contact us if you have more questions.

Do you make customized design?

Yes. We can make customized design as per clients' drawings and pictures, no matter size or design, free to let us know your brilliant idea and we gonna help you make it into real.

Do you provide samples ? Is it free or extra ?

Sure, we could offer sample for all kinds of natural stone products. Free samples available only for those items we have stock all year round, such as jade roller, Guasha Board, small size Himalayan salt lamp, etc. Otherwise extra sample fees will be charged accordingly, for customized sample and packing will be sameCheck with our sales for more details.

What kind of packing options your company can provide?

Usually we use wooden crate and pallet for garden décor items; For stone gift & craft and beauty & health appliances, we use carton box, gift box and pouch bag for the most; For pebble & graval widely being packed via UV protected plastic bag and ton bag.

We have been trying to continue upgrade quality and update details of packaging over the years. The best quality and cost-effective packaging solution is always been provided for your purchase, with our rich experience for exporting, safe and strong enough packing for seaway /mail drop shipping can be ensured.

Do your company also provide customized packing service?

Yes, Sure. Rich packaging resources can be achieved near our factories, actually we have great advantage to make customized packing base on your needs, logo can be printed on box, also can be carved /printed /laser engraved on our stone products. Free to send us your drawing, pictures, or ideas, we will try our best to help you make it into real. Usually MOQ for customized packing is 1000pcs, please kindly understand.

What is your term of payment?

We can receive payment via TT, L/C, western union, and Paypal. For credit card can be also acceptted via Alibaba trade assurance order process. Usually for payment5000USD, we require 100% in advance, for payment>5000USD, 30% deposit and the balance to be paid within 7days after shipment base on copy of B/L.




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