Jade Roller & Guasha FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Are you trading company or manufacturer?

We are manufacturer.

Are your facial roller and Guasha made by real Jade & Crystal?

Yes, all our facial roller and Guasha is made by real Jade & Crystal. Mined directly from Brazil and some Africa countries, 100% Authentic can be ensured. Certificate of authenticity can be provide.

Is jade or crystal color and shape same as pictures?

Not exactly. All the jade and crystal are natural, being unique handmade crafts, the color and shape will not be exactly the same for each piece.

What kind of Jade & Crystal Roller & Guasha do you offer?

We make a wide range of jade & crystal rollers and Guasah, the most popular design made with: Rose Quartz, Aventurine, Amethyst, tiger eye and Red Jasper. We can make various handle for facial roller and eye roller. For Guasha Board we mainly do wing shape, heart shape, horn shape, fish shape, knife shape, etc. Customized design can be made as well.

What kind of packing do you use for Jade Roller & Guasha?

For Jade and crystal Roller & Guasha, various colorful gift boxes, card boxes, pouch, and velvet bag are available according to the customer’s requirements.

Can a customized logo /packing be made?

Yes, customized logo and packing can be made. Additional cost will be charged according your design and request.

What size do you have for Jade Roller & Guasha?

Natural handle 145x55x40mm, Arc shape natural handle L155mm, the bigger roller size: 42mm, the smaller roller: 22mm, Eye roller 125x55mm, etc. Customized size and design is welcomed. For Jade & Crystal Guasha Board, Wing Shape 95x50x7mm, Heart Shape 80x55x5mm, Horn Shape 107x53x5mm, Fish Shape 115x35x6mm, Knife Shape 115x35x8mm. Contact Us for more designs.

What is the optimal frequency of use of the Guasha Board?

Generally speaking, rolling and scrapping the same place on the body twice a week or more is better. It’s normal during usage the skin turns a bit red, you may need reduce your strength or reduce the times.

How long is your delivery time /leading time?

Delivery time mainly depends on order QTY, for our regular sizes /items, usually 100-500pcs delivery time 7-15days, 1000-5000pcs delivery time 20-30days, 6000-20000pcs delivery time 30-45days. For customized order contact us to confirm the delivery time.

Which countries your Jade roller and Guasha have been exported to?

Our Jade roller and Guasha have been exported to USA, Canada and Europe for sure, but also in the Middle East, Latin America, New Zealand, Australia and some Asian countries.

Do you provide sample? Is it free or extra? What’s your MOQ for Roller & Guasha?

Yes, we can offer 1-10pcs sample. Extra sample fees and air freight cost will be charged according your sample request. For regular items sample can be provided immediately in 3-5days. We mainly focus on wholesale, MOQ for Roller & Guasha 200pcs is required.  Charges for sample costs will be returned after receiving bulk orders. For customized sample and order contact us for discussion.

What is your term of payments?

Payment≤5000USD, 100% in advance. Payment>5000USD, 30% T/T in advance, balance to be paid within 7days after shipment base on copy of B/L. Pay via Alibaba, Paypal, Western Union, and Credit Card, can be accepted as well.

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